Customer programmes

Boost your organisations success through our tailored project, programme, and portfolio management solutions.

We help you boost your organisations success through our tailored project, programme, and portfolio management solutions to ensure projects are delivered on time, within budget, and with uncompromised quality, by embedding in-depth industry expertise, experience, and a commitment to sustainability.

We provide a mix of standard and customised project, programme, and portfolio management solutions which drive innovation, quality, technical expertise, and commercial understanding from start to finish. Our tailored approach ensures that each project aligns strategically with your needs, ensuring not just success but also a positive impact on the environment and communities you serve.

Our collaborative approach is focused on understanding clients’ needs, working with other members of the supply chain, setting up for success, and delivering on our promises.

Drawing upon best practices from the built environment sector, our team, working across diverse clients, consolidates the effective, cross sector solutions into one cohesive offering. Our capable, friendly, and expert team upholds the highest standards of management to realise business benefits and ensure projects are delivered on time, within budget, and with uncompromised quality. Acknowledging the diverse and complex nature of your projects, our project management service is easily adaptable to meet and exceed all of your requirements.

Our value

Efficiency - Holistic turnkey consultancy offers a flexible and scalable solution, allowing you to outsource your entire project to us, including the wrap around PMO support to provide actionable insight and expertise, driving innovation, efficiency, and long-term value for your organisation.

Trusted advisor – A specialist, tailored project management service that assists our clients in establishing their options, defining their project needs, and managing project, programme, and portfolio delivery contributing to a brighter, more sustainable future for your organisation and the communities we serve together.

Capability - Clients can access a range of complimentary specialisms in house such as our programme management office service, asset management, engineering, and commercial, all with specific project management and industry experience.

Expertise – Large breadth of expertise within and across disciplines as well as across multiple sectors to offer you diverse guidance and experience and bring best practice from across the built environment to your organisation to navigate the intricate landscape of your projects with precision.

How we can help

We can provide a traditional project management service, cover short- and long-term recruitment gaps, or take on your full programme or portfolio.

Our project managers and consultants take full responsibility for the planning, management, reporting and execution of your project, engaging with your key staff through all phases of the project lifecycle including:

Programme management office

Schedule management, cost management, risk management, performance and reporting on projects and programmes to allow you to make data driven decisions. Services are:

  • Project management
  • Programme management
  • Portfolio management
  • Leadership and behavioural
  • Deployable end-to-end process
  • Experienced multi-sector advisor
  • Schedule management
  • Project success measurement
  • Risk management
  • Performance and reporting
  • Investment Planning


Cost consultancy and procurement to maximise your return on investment and protect your commercial interests throughout the entire project lifecycle. Services are:

  • Cost intelligence
  • Cost management
  • Cost insight
  • Contract management
  • Contract and process systems

Strategic advice

Providing leaders across the infrastructure sector with solutions to the big, common challenges faced across sectors and complex markets.

Asset strategy

Improving the way to manage assets, developing regulatory business plans, and ensuring clear audit trails within decision making.

Engineering services

Providing a robust risk and value design process and commercial engineering ethos.

The process

Our project management services are aligned with the APM project lifecycle and include:

1. Conception and definition: ‘Setting up for success’

We ensure clear project identification and feasibility analysis to ensure that only viable and strategically aligned projects are pursued. We support or develop a robust business case and understand stakeholders' needs to provide a solid foundation for project success.

  • Project identification
  • Feasibility analysis
  • Business case development
  • Stakeholder identification and analysis

2. Definition and planning

We develop a comprehensive project charter and detailed plans, including scope, schedule, budget, and risk management, setting the stage for effective execution. The value lies in establishing a roadmap that aligns with organisational goals and ensures that resources are optimised.

  • Project charter development
  • Scope definition and documentation
  • Work breakdown structure (WBS) creation
  • Resource planning
  • Risk identification and management planning
  • Project schedule development
  • Budgeting
  • Communication plan development
  • Quality planning
  • Procurement planning

3. Launch or execution: ‘Delivering on our promises’ 

We will mobilise the right team, conducting a well-organised project kick off meeting, and executing work packages efficiently, contributing to the timely and successful delivery of project deliverables. We carry out effective communication, stakeholder engagement, and change management to enhance overall project performance.

  • Team Mobilisation
  • Project Kick-off
  • Work Package Execution
  • Status Meetings and Reporting
  • Quality Assurance
  • Change Management
  • Procurement Execution
  • Stakeholder Management

4. Monitoring and control

We continuously monitor and control activities providing real-time insights into project performance. Our team carry out proactive risk management, issue resolution, and ensure adherence to the project plan to make sure that the project stays on track, preventing potential disruptions through our actionable insights, ensuring the right information is escalated to the right people at the right time.

  • Performance measurement and tracking
  • Risk monitoring and control
  • Issue management
  • Scope change control
  • Schedule and cost control
  • Quality control
  • Communication management
  • Procurement monitoring and control

5. Closure

Our team focus on successful closure of projects involving obtaining final deliverable acceptance, customer approval, and proper documentation handover. Conducting a thorough post-project review, documenting lessons learned, and preparing a comprehensive closure report contributing to organisational learning and continuous improvement for future projects.

  • Final deliverable acceptance
  • Customer approval
  • Contract closure
  • Project documentation and archiving
  • Post-implementation review
  • Lessons learned documentation
  • Project closure report

In each phase, our value-add is centred around proactive planning, efficient execution, and effective control mechanisms, all aimed at delivering successful projects that meet or exceed your expectations.

Key contacts

Emma Carroll-Walsh

Director of Customer Programmes

Jonny Belmont

Portfolio and PMO Executive

Jonathan Wright

Area Programme Manager (North)

Terence Hedley

Area Programme Manager (South)

Brian Hayden

Area Programme Manager (Midlands)

Here to solve your biggest challenges and grow sustainable value

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